Vipriya Vacations is hereinafter referred to as ‘Website’ is owned Vipriya Vacations Private Limited, a company incorporated under the Companies Act, 2013. The term ‘You’ refers to the client or viewer of the website. Vipriya Vacations endeavors to provide a safe and secure journey to the best of its ability without any misunderstandings between your good-selves, company and related persons. However, before availing our services , we request you to carefully read and understand the following terms and conditions, which shall apply to you. Use of this Website or any of our services is expressly conditional on your acceptance of the following terms and conditions and will form the agreement between Vipriya Vacations Private Limited and you.
1.1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
1.2. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
1.3. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
1.4. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
1.5. The Company hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those in India. The Company considers itself and intends to be subject to the jurisdiction only of the courts of Himachal Pradesh, India.
1.6. You agree and acknowledge that the company will have the right of indemnification for any loss that may be caused to company for any misuse of its website by you and the company will have all rights to approach any court of law for enforcement of such rights.
Company reserves the right to change the terms & conditions and notices under which the services are offered through the Website, including but not limited to the charges for the services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.
Vipriya Vacations Private Limited is the owner of this website and holds the copyright in respect of this website. The content provided in this site may be protected from copyrights, trademarks or other intellectual property rights and laws. Content includes the text, graphics, button icons, audio and video clips, digital downloads, data compilations and software. The user may use this for general purpose only and it shall not be used for any commercial purpose or shall not be copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of company, and/or its third-party providers and distributors. Unauthorized use of this website (including any content posted on this website) including but not limited to unauthorized entry, misuse of passwords, or misuse of any information posted on this site is strictly prohibited and would attract both penal actions.
4.1. COMPANY’S REPONSIBILITY
The Company is engaged in planning, arranging and organizing tour, travel or holiday for its clients. As the company is service facilitator only, fulfillment of travel services/ tours/ holiday package organized by company is dependent on timely fulfillments of services by Airline, Railways, Transport operating company, Hotel, Amusement park or any other third-party contractor. User of this website are informed that company do not control such third-party contractor/ service providers and does not assume any responsibility for any deficiency, non-performance or default, if any, in services of such third-party contractors/ service providers. The company endeavor’s to provide best alternatives, if possible, on chargeable basis in case any of such events occurs for the benefit of tour participant. However, company does not give any assurance or guarantee of sourcing other alternative for the tour participant.
4.2. ITINERARY
Due to unavoidable circumstances (force majeure conditions or others), there is a possibility that itinerary may be required to be altered or changed. The company reserves the right to alter, vary or withdraw itinerary or package in such circumstances. In the event of change in itinerary, no claim for refund or compensation shall be entertained by the company.
4.3. TRANSPORT
For part of your itinerary involving air transport, cruising, or travel by coach, car, train, or ferry, you will be subject to the operational terms and conditions of the carrier and the regulations under which they operate. Operating carriers are solely responsible for operating transport facility and servicing passengers on board, failure to provide proper services or any deficiency in services like loss of baggage, failure on the part of transport company to accommodate guest/s despite having confirmed tickets, delays, change in date or time, no permission to board, etc. the company shall not entertain any claim of whatsoever nature by the guest/ tour participant against the company. Cancellation charges plus deposit forfeit charges as applicable under the rules of the concerned operating carrier are to be paid by guest/ tour participant immediately in the event of cancellation by such tour participant.
Any increase in Web Check In fees/Airport Taxes/Airport Development fees payable to the respective Airport shall be borne and payable by guest or tour participant.
4.4. LAND ARRANGEMENTS – ACCOMMODATION
Selection of Hotels for accommodation is done based on quality and convenience of tour participant. Rooms are allotted on twin / triple/ single basis and children with or without bed basis depending on composition of the family/group. Most of the rooms have a private bath or shower, Air-conditioning, central heating and other facilities as provided by the hotels depending upon various factors including weather / climatic conditions, local systems, tour type, etc. We cannot guarantee the availability of adjoining rooms / interconnecting rooms / non- smoking room / rooms on the same floor etc.
Check in and Check out time: Every guest has to abide by the check-in and check-out time of the respective hotels. Generally, the check-in time is 1200 hrs. And check-out time is 1100 hrs. However, check-in and check-out may also differ depending upon destination, hotel policy, etc. If guest wants any change therein, guest should manage the same at his own cost with hotel authorities on payment of additional charges, if any.
Hotel Security Deposit: A security deposit may be demanded by hotels at certain locations in order to offset cost of any other service/s used by the tour participant, besides what is included in the tour package.
All baggage and personal effects are at all times and under all circumstances your responsibility. We will not be responsible or liable in case of loss of such items from the hotel premises or place of visit etc. Some hotels offer the facility of safe deposit lockers, which can be availed of by you at your own cost and risk. The company will not be liable for any loss/theft from the same.
Any damages caused to the hotel rooms or hotel property or place of visit etc. during stay /visit, shall be borne and payable by guest, and the company will not be accountable for the same.
Company is not accountable if there is sudden disruption/disorder of telephone, internet services, and other amenities while staying at the hotels. The company will also be not responsible for the facilities provided or not provided in the room/bathroom/hotel premises etc. by the Hotel or its staff.
Tour participant availing additional facilities over and above provided by Company such as mini-bar, paid television channels as well as any telephone/internet facilities are not included in tour cost and guest/s shall bear the expenses for the same.
4.5. LOCAL TRANSFERS
Generally, air conditioned/air-cool coaches are hired for local transfers. However, at times due to weather extremity the air condition may not work or will not be much effective we are not responsible for any malfunction/defect in the coach/ bus.
Due to fixed entry timings at sightseeing destinations and fixed working hours of local transport provider, tour participants are requested to always be on time. Any missed transfers leading to missed sightseeing opportunities will not qualify for refund or compensation.
4.6. MEALS
Meal plan are pre-set for the tour and the same will be as specified clearly in the itinerary. Unlike an airline or restaurant, we cannot provide a special meal, nor do we guarantee a special diet to the client, except to the extent mentioned in the itinerary. We however reserve the right to change the meal arrangement if circumstances make it necessary to do so. Breakfast/ lunch / dinner may be packed depending on the itinerary scheduled for the day.
As the meal timings are fixed and defined as per hotel policies the tour participant will not be entitled to breakfast or lunch on arrival or departure day where the check in and checkout time falls outside the meal timings. In the event of whatsoever reason, the client misses any meal including breakfast offered to him by the company, and then no claim can be made for the meal/breakfast, which he has missed and not utilized.
4.7. BAGGAGE
Tour participant are informed that the company is a service organizer/ facilitator only. Thus, all tour participants shall ensure that they adhere to terms and conditions of third-party service providers in addition to ours. In relation to baggage, tour participant shall ensure that they follow baggage policy of transport operating company (i.e. airline, cruise company and rail network). Tour participants shall be responsible to refer to the most updated policies; the company shall not be responsible to reimburse any extra charges levied by such transport operator.
4.8. INSURANCE
Tour participants are advised and recommended to avail/ obtain adequate Insurance Policy and Overseas Travel Insurance cover as per requirement of Government of the Country concern to meet expense including medical, legal hospitalization, accident etc. during the tour. The Company reserves the right to call for any written certification of guest/s’ medical fitness before departure. Company is not liable / responsible for any reason whatsoever, for settlement of insurance claims and it is a matter solely between the concerned insurance company and the tour participant / guest/s. In case of any unfortunate event while on tour like hospitalization and/or unfortunate demise, it shall be the sole responsibility of the guest/s and/or relative of the hospitalized person/deceased to submit the necessary claim to insurance authorities for further processing of the claim.
4.9. TRANSFER OF TOUR/ FUTURE TOUR
In case tour participant wants to transfer/ change originally booked tour to another tour (e.g. Spiti tour to Ladakh tour), it shall be treated as cancellation of original tour and therefore a fresh booking of another tour has to be made.
All cancellation charges shall apply on tour tariff and not on discounted tour tariff for the previously booked tour. The tour tariff and discounts available for the cancelled tour are not valid for fresh booking. Tour tariff and discounts prevailing on the date of fresh booking of another tour shall be applicable.
4.10. PRICES/TAXES/PROMOTIONS/OFFERS
Price of holiday package or tour shown on website and marketing material of the company is based on price inputs that are available at the time of printing and /or uploading on website. Tour price may vary or change at the time of actual booking which may be due to various factors like change in airfares or hotel tariff, etc.: Porterage and tipping is customary in all parts of the world for services rendered and the same is not included in tour price. Tour participant will be required to pay city tax on per night stay basis directly to the hotel in the cities visited as per local rules of the city administration.
In case of special offers, promotions or schemes, additional terms and conditions of the offers, promotions or schemes will be applicable in addition to these terms and conditions. You might have to adhere to the payment schedule prescribed under such offers, promotions or schemes in order to be eligible to avail benefits under such offers, promotions or schemes. If you fail to make the payment by the due date and/or do not comply with all the terms and conditions of the offer, promotion or scheme you would not be entitled to receive the benefit under such offer, promotion or scheme.
5.1. Refunds if any, for variation, modification, amendments, alteration and/or cancellations etc. of any tour/ holiday package shall be paid directly to the guest by ‘A/C payee’ cheque, in Indian Rupees at the prevailing rate of exchange on the date of the cheque, as per Reserve Bank of India Rules and Regulations. Processing refunds can take up to 45 days from the date of firming up the eligible refund amount by the company.
5.2. The refund shall not be payable:
5.3. Due to inevitable circumstances (force majeure or other), company may have to modify or cancel the scheduled tour. In such cases, the company will offer you alternative tour dates / tours / holiday package. If the alternative date / tour is not acceptable, company would refund the money paid by you without interest after deducting any costs incurred by us on your behalf, within a period of 45 days from the date of revision or cancellation. However, we would not be responsible or liable to pay any reimbursement or damages or substantial loss or to refund any other expense incurred by you.
If tour participant wants to cancel the booking of tour, they must inform the company in writing. For the purpose of this clause, cancellation could be for any reason whatsoever including medical, accident, death, court order, non-availability of passport and / or visa or delayed or non-payment of balance amount within final due dates. Cancellation charges shall be charged by the company for cancellation of booked tour/ services by tour participant for any reason as per company.
A Tour involves making arrangement with accommodation providers, activity providers, airlines, cruise lines, coach companies, transfer operators, tour and local guides, and other independent parties (“Third Party contractors/ service providers”) to provide you with some or all of the components of your booking. Although, we take all reasonable care in selecting these third-party contractor / service providers, we are unable to control them and therefore cannot be responsible for their acts or omissions. Any services provided by them are subject to the terms and conditions imposed by these third-party contractor/ service providers and their liability is limited by their tariffs, conditions of carriage, tickets and vouchers and international conventions and agreements that govern the provision of their services.
The company shall not liable or will not assume any liability / responsibility for any claims, losses, and default, deficient services provided by any of these third-party contractors / services providers or its employees.
The Company and its employees, officers, representatives shall under no circumstance whatsoever is held liable for:
PHOTOS AND MARKETING
You consent to us using images or video of you taken during the trip for advertising and promotional purposes in any medium we choose. We promise to only use images or video of you for Vipriya Vacations marketing purposes (i.e., we will never sell pictures or video of you to anyone else, unless you give us permission). You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for Vipriya Vacations Private Limited publicity and promotional purposes.
DIETARY RESTRICTIONS
All food allergies and dietary restrictions must be disclosed to the Tour Operator at the time of booking but the Tour Operator cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these Terms or the contract between you and the Tour Operator and the Tour Operator is not liable for any failure to accommodate or fulfill such requests.
We take all complaints and grievances very seriously. Tour participant having any complaints regarding tour/ holiday package can write to us on info@vipriyavacations.in
The Company assumes no liability for complaints that are not properly brought to the attention of the company and cannot resolve or attempt to resolve complaints until proper notice is provided. If the guest has any claim, grievance and / or complaint in respect of services provided by company during tour, the tour participant shall inform company not later than 48 hours. Any complaints/ grievances received by company post 48 hours of tour completion shall not be entertained.
These conditions are governed by and construed in accordance with the laws of India. All disputes pertaining to the tour and any claim arising there under shall be subject to the court of competent jurisdiction at Himachal Pradesh Courts only.
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